Coursebook contact us, call center english skills Jane Lockwood
Por: Lockwood, Jane
.
Colaborador(es): Lockwood, Jane.
Tipo de material: 
LibroEditor: Singapur Cambridge 2010Edición: 1a. ed.Descripción: 116 p.ISBN: 978521124737.Tema(s): ENGLISH LANGUAGE; ENGLISH LANGUAGE TECHNICAL ENGLISH; ENGLISH LANGUAGE-BUSINESS ENGLISHClasificación CDD: 427.02 Resumen: BEING CLEAR AND POLITE. Franchise inquiry. PREDICTING CUSTOMER NEED. Bulk buy inquiry.EXPLAINING AND GIVING INSTRUCTIONS. Caller changing phone number.DEFUSING ANGER. Extra charges on bill. PROBING FOR INFORMATION AND ADMITING MISTAKES. Camera repair.DEALING WITH COMPLAINTS AND CHEKING INFORMATION. Unexplained text messages on monthly invoice. SHOWING EMPATHY. Complaint about termination of policy. THINKING ANOUD AND BUILDING SOLIDARITY. Connecting to the internet.KEEPING CONTROL OF AN AGGRESSIVE CALL. Insurance policy complaint. DEALING WITH SARCASM. Invoice in the wrong name
| Tipo de ítem | Ubicación actual | Signatura | Copia número | Estado | Fecha de vencimiento | Código de barras | Reserva de ejemplares |
|---|---|---|---|---|---|---|---|
Libros
|
Biblioteca Central SM Col. en otros idiomas | 427.02 L635 (Ver Items Similares) | Ej.1 | Disponible | 34000 | ||
|
Libros
|
Biblioteca Central SM Col. en otros idiomas | 427.02 L635 (Ver Items Similares) | Ej.2 | Disponible | 34001 | ||
|
Libros
|
Biblioteca USU Col. en otros idiomas | 427.02 L635 (Ver Items Similares) | Ej.4 | Disponible | 34003 | ||
|
Libros
|
Biblioteca USU Col. en otros idiomas | 427.02 L635 (Ver Items Similares) | Ej.5 | Disponible | 34004 | ||
|
Libros
|
Biblioteca USU Col. en otros idiomas | 427.02 L635 (Ver Items Similares) | Ej.6 | Disponible | 34005 |
Total de reservas: 0
BEING CLEAR AND POLITE. Franchise inquiry. PREDICTING CUSTOMER NEED. Bulk buy inquiry.EXPLAINING AND GIVING INSTRUCTIONS. Caller changing phone number.DEFUSING ANGER. Extra charges on bill. PROBING FOR INFORMATION AND ADMITING MISTAKES. Camera repair.DEALING WITH COMPLAINTS AND CHEKING INFORMATION. Unexplained text messages on monthly invoice. SHOWING EMPATHY. Complaint about termination of policy. THINKING ANOUD AND BUILDING SOLIDARITY. Connecting to the internet.KEEPING CONTROL OF AN AGGRESSIVE CALL. Insurance policy complaint. DEALING WITH SARCASM. Invoice in the wrong name
Haga clic en una imagen para verla en el visor de imágenes
No hay comentarios para este ejemplar.