Lockwood, Jane
Coursebook contact us, call center english skills Jane Lockwood - 1a. ed. - Singapur Cambridge 2010 - 116 p.
BEING CLEAR AND POLITE. Franchise inquiry. PREDICTING CUSTOMER NEED. Bulk buy inquiry.EXPLAINING AND GIVING INSTRUCTIONS. Caller changing phone number.DEFUSING ANGER. Extra charges on bill. PROBING FOR INFORMATION AND ADMITING MISTAKES. Camera repair.DEALING WITH COMPLAINTS AND CHEKING INFORMATION. Unexplained text messages on monthly invoice. SHOWING EMPATHY. Complaint about termination of policy. THINKING ANOUD AND BUILDING SOLIDARITY. Connecting to the internet.KEEPING CONTROL OF AN AGGRESSIVE CALL. Insurance policy complaint. DEALING WITH SARCASM. Invoice in the wrong name
978521124737
ENGLISH LANGUAGE; ENGLISH LANGUAGE TECHNICAL ENGLISH; ENGLISH LANGUAGE-BUSINESS ENGLISH
427.02 / L635
Coursebook contact us, call center english skills Jane Lockwood - 1a. ed. - Singapur Cambridge 2010 - 116 p.
BEING CLEAR AND POLITE. Franchise inquiry. PREDICTING CUSTOMER NEED. Bulk buy inquiry.EXPLAINING AND GIVING INSTRUCTIONS. Caller changing phone number.DEFUSING ANGER. Extra charges on bill. PROBING FOR INFORMATION AND ADMITING MISTAKES. Camera repair.DEALING WITH COMPLAINTS AND CHEKING INFORMATION. Unexplained text messages on monthly invoice. SHOWING EMPATHY. Complaint about termination of policy. THINKING ANOUD AND BUILDING SOLIDARITY. Connecting to the internet.KEEPING CONTROL OF AN AGGRESSIVE CALL. Insurance policy complaint. DEALING WITH SARCASM. Invoice in the wrong name
978521124737
ENGLISH LANGUAGE; ENGLISH LANGUAGE TECHNICAL ENGLISH; ENGLISH LANGUAGE-BUSINESS ENGLISH
427.02 / L635