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Un buen servicio ya no basta cuatro principios del servicio excepcional al cliente / Leonard L Berry

by Berry, Leonard L [Autor].

Material type: book Book Publisher: Colombia Norma 1996Availability: Items available for loan: Biblioteca Central SM (2), Biblioteca USU (1). Location(s): Colección General 658.5 B477, Colección General 658.5 B477.

Primero, rompa todas las reglas / Marcus Buckingham, Curt Coffman

by Buckingham, Marcus [Autor] | Coffman, Curt.

Material type: book Book Publisher: Bogotá Norma 2000Availability: Items available for loan: Biblioteca Central SM (1). Location(s): Colección General 658.4 B835.

Las claves del talento / Pablo Cardona

by Cardona, Pablo [Autor].

Material type: book Book Publisher: Barcelona Urano 2002Availability: Items available for loan: Biblioteca Central SM (1). Location(s): Colección General 658.4092 C373.

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