Welcome english for the travel and tourism industry student´s book / Leo Jones
Por: Jones, Leo [Autor]
.
Colaborador(es): Jones, Leo.
Tipo de material: 
LibroEditor: New York Cambridge University Press 2012Edición: 2a. ed.Descripción: 126 p.ISBN: 9780521606592.Tema(s): CONVERSATION; ENGLISH LANGUAGE-TOURIST TRADEClasificación CDD: 421.54 Resumen: DIFERENTS KINDS OF PEOPLE. Working in travel and tourism; Being fiendly and helpful; When in Rome; Dealing with enquiries. INTERNATIONAL TRAVEL. Different ways to travels; Asking questions; Taking a booking; The best way to get there; Around the world; Organising a trip. PHONE CALLS. Using the phone; Answering enquiries; Taking a booking; How may I help you? Taking messages. FOOD AND DRINK. Good morning; Explaning dishes; ¿May I take your order?; Drinks, sncks and desserts; Eating habits; Welcome to our restaurant! CORRESPONDENCE. Responding to enquiries; Confirming reservations; Avoiding mistakes; We are very sorry. ACCOMODATION. Reservations; Checking in; Facilities: enjoy your stay!; Givign information; The best hotel for you; The perfect hotel. MONEY. How would you like top pay?; Changing money; Explaining the bill; Is service included? TRAVELLING AROUND. To and from the airport; Local knowledge; Offering and requesting; Car rental; motoring; The best way to get there. PROBLEMS. Is there anything I can do?; Dealing with complaints, Better safe than sorry; Difficult customers? ATTRACTIONS AND ACTIVITIES. Seeing the sights; Making suggestions and giig advice; ¿Sun, sae and sand?; History and folklore; A nice day out; The future of tourism.
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DIFERENTS KINDS OF PEOPLE. Working in travel and tourism; Being fiendly and helpful; When in Rome; Dealing with enquiries. INTERNATIONAL TRAVEL. Different ways to travels; Asking questions; Taking a booking; The best way to get there; Around the world; Organising a trip. PHONE CALLS. Using the phone; Answering enquiries; Taking a booking; How may I help you? Taking messages. FOOD AND DRINK. Good morning; Explaning dishes; ¿May I take your order?; Drinks, sncks and desserts; Eating habits; Welcome to our restaurant! CORRESPONDENCE. Responding to enquiries; Confirming reservations; Avoiding mistakes; We are very sorry. ACCOMODATION. Reservations; Checking in; Facilities: enjoy your stay!; Givign information; The best hotel for you; The perfect hotel. MONEY. How would you like top pay?; Changing money; Explaining the bill; Is service included? TRAVELLING AROUND. To and from the airport; Local knowledge; Offering and requesting; Car rental; motoring; The best way to get there. PROBLEMS. Is there anything I can do?; Dealing with complaints, Better safe than sorry; Difficult customers? ATTRACTIONS AND ACTIVITIES. Seeing the sights; Making suggestions and giig advice; ¿Sun, sae and sand?; History and folklore; A nice day out; The future of tourism.
Jones, Leo 2012 2012
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