| 000 | 01152nam a2200205Ia 4500 | ||
|---|---|---|---|
| 999 |
_c9860 _d9860 |
||
| 001 | 14371 | ||
| 003 | SV-SsUGB | ||
| 005 | 20211108141123.0 | ||
| 008 | 190621s9999||||xx |||||||||||||| ||und|| | ||
| 020 | _a978521124737 | ||
| 040 |
_aUGB _cUGB |
||
| 041 | _aeng | ||
| 082 |
_a427.02 _bL635 |
||
| 100 |
_aLockwood, Jane _915272 |
||
| 245 | 0 |
_aCoursebook contact us, call center english skills _cJane Lockwood |
|
| 250 | _a1a. ed. | ||
| 260 |
_aSingapur _bCambridge _c2010 |
||
| 300 | _a116 p. | ||
| 520 | _aBEING CLEAR AND POLITE. Franchise inquiry. PREDICTING CUSTOMER NEED. Bulk buy inquiry.EXPLAINING AND GIVING INSTRUCTIONS. Caller changing phone number.DEFUSING ANGER. Extra charges on bill. PROBING FOR INFORMATION AND ADMITING MISTAKES. Camera repair.DEALING WITH COMPLAINTS AND CHEKING INFORMATION. Unexplained text messages on monthly invoice. SHOWING EMPATHY. Complaint about termination of policy. THINKING ANOUD AND BUILDING SOLIDARITY. Connecting to the internet.KEEPING CONTROL OF AN AGGRESSIVE CALL. Insurance policy complaint. DEALING WITH SARCASM. Invoice in the wrong name | ||
| 650 |
_aENGLISH LANGUAGE; ENGLISH LANGUAGE TECHNICAL ENGLISH; ENGLISH LANGUAGE-BUSINESS ENGLISH _928084 |
||
| 700 |
_aLockwood, Jane _915272 |
||
| 942 |
_cBK _2ddc |
||