000 | 01458nam a2200205Ia 4500 | ||
---|---|---|---|
999 |
_c9641 _d9641 |
||
001 | 14005 | ||
003 | SV-SsUGB | ||
005 | 20211020102415.0 | ||
008 | 190621s9999||||xx |||||||||||||| ||und|| | ||
020 | _a9780582237537 | ||
040 |
_aUGB _cUGB |
||
041 | _aeng | ||
082 |
_a427.02 _bJ336 |
||
100 |
_aJacob, Miriam _928034 |
||
245 | 0 |
_aEnglish for international tourism _cMiriam Jacob |
|
250 | _a1a. ed. | ||
260 |
_aEspaña _bPearson Educación _c1997 |
||
300 | _a127 p. | ||
520 | _aTYPES OF HOLIDAY. Travel agencies and tour operators; Giving holiday information; Talking about holiday experiences. A CAREER IN TOURISM. Recruitment and job hunting; Writing CVs and covering letters; Taking part in job interviews. TRENDS IN TORUISM. Tourism organizations and tourist boards; Note-taking; Writing a summary base don notes. WHERE PEOPLE GO. Tourist boards, tour operators, tourist information centres (TICs), and travel agents; Working with figures; Designing a questionnaire and carrying out a survey. TRAVEL AGENTS. Travel agencies; Telephoning; Taking bookings and filling in booking forms. ADVISING A CLIENT. Travels operators and hoteliers; Reading brochures; Giving information and advice. PROMOTING A DESTINATION. Tourist boards; Identifying stregths and weaknesses of a contry; Describing ways of promoting an area. RESPONSIBLE TOURISM. Ecological and economic issues; National and local government; Environmental and tourism agencies. TRANSPORT. All tourism providers; Reading correspondence: letters, memos and faxes; Dealing with a claim for compensation. CUSTOMER RELATIONS. Customer relations departments; Dealing with complaints; Writing letters of apology. HANDING A COMPLAINT. Tour operator´s customer relations department. HOTEL FACILITIES. Hotels; Replying to letters of enquiry; Negotiating booking for conferences and groups. SELECTING A LOCATIONS. Hotels, trade fairs, tours operators; Writing faxes giving information; Taking a meeting to decide on the viability of a new venture. THINGS TO DO. Tourist information centres; Writing a tourism information leaflet; Writing and recording and answerphone message. MARKETING THE PAST. Guided tours; Describing conference facilities; Writing notices. BUSINESS TRAVEL. Hotels, airlines, conference organizers; Describing conference facilities; Negotiation rates. ORGANISING EXCURSIONS. Tour and resort representatives; Designing a programme of excursions. | ||
650 |
_aTECHNICAL ENGLISH; TOURIST TRADE NOVEDADES _928035 |
||
700 |
_aJacob, Miriam _928034 |
||
942 |
_cBK _2ddc |