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008 180402s2006||||es |||||||||||||| ||spa||
020 _a9781405082198
040 _aUGB
_cUGB
041 0 _aeng
082 4 _a428.3
_bH844
100 1 _aHughes, John
_eAutor
_93133
245 1 0 _aTelephone english /
_cJohn Hughes
250 _a1a. ed.
260 _aTailandia
_bMacmillan Education
_c2006
300 _a96 p.
520 _aTO STUDENT. Making and taking calls; Reasons for calling; Ending the call. EVERYDAY PHONE CALLS. Boking transport; Leaving voicemail massages; language review 2. TELEPHONE SKILLS. Planning a call; small talk; Language review 3. PHONE CALLS WITH CUSTOMERS/COLEAGUES.  Making appointments; inviting people; a conference call. COMMERCIAL PHONE CALLS. Placing an order¸solving problems; selling on the phone.
542 1 _aHughes, John
_g2006
_i2006
650 4 _aENGLISH LANGUAGE; TELEPHONE
_929127
700 1 _aHughes, John
_93133
942 _cBK
_2ddc