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| 005 | 20211020100535.0 | ||
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| 041 | 0 | _aeng | |
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_a421.54 _bJ664 |
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| 100 | 1 |
_aJones, Leo _eAutor _916081 |
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| 245 | 1 | 0 |
_aWelcome english for the travel and tourism industry student´s book / _cLeo Jones |
| 250 | _a2a. ed. | ||
| 260 |
_aNew York _bCambridge University Press _c2012 |
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| 300 | _a126 p. | ||
| 520 | _aDIFERENTS KINDS OF PEOPLE. Working in travel and tourism; Being fiendly and helpful; When in Rome; Dealing with enquiries. INTERNATIONAL TRAVEL. Different ways to travels; Asking questions; Taking a booking; The best way to get there; Around the world; Organising a trip. PHONE CALLS. Using the phone; Answering enquiries; Taking a booking; How may I help you? Taking messages. FOOD AND DRINK. Good morning; Explaning dishes; ¿May I take your order?; Drinks, sncks and desserts; Eating habits; Welcome to our restaurant! CORRESPONDENCE. Responding to enquiries; Confirming reservations; Avoiding mistakes; We are very sorry. ACCOMODATION. Reservations; Checking in; Facilities: enjoy your stay!; Givign information; The best hotel for you; The perfect hotel. MONEY. How would you like top pay?; Changing money; Explaining the bill; Is service included? TRAVELLING AROUND. To and from the airport; Local knowledge; Offering and requesting; Car rental; motoring; The best way to get there. PROBLEMS. Is there anything I can do?; Dealing with complaints, Better safe than sorry; Difficult customers? ATTRACTIONS AND ACTIVITIES. Seeing the sights; Making suggestions and giig advice; ¿Sun, sae and sand?; History and folklore; A nice day out; The future of tourism. | ||
| 542 | 1 |
_aJones, Leo _g2012 _i2012 |
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| 650 | 4 |
_aCONVERSATION; ENGLISH LANGUAGE-TOURIST TRADE _96039 |
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| 700 | 1 |
_aJones, Leo _916081 |
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