Biblioteca UGB

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El servico centrado en el cliente / Avid W Cottle

by Cottle, Avid W [Autor].

Material type: book Book Publisher: Madrid: Díaz de santos, 1991Availability: Items available for loan: Biblioteca USU (1). Location(s): Colección General 658.004 COT.

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La calidad en el servicio / Carlos Colunga Dávila

by Colunga Dávila, Carlos [Autor].

Material type: book Book Publisher: México, D.F: Panorama, 1995Availability: Items available for loan: Biblioteca USU (1). Location(s): Colección General 659.2 COL.

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Dirección por servicio : la ** otra ** calidad la **unica** reingeniería / Joan Ginebra

by Ginebra, Joan [Autor].

Edition: 1a. ed.Material type: book Book Publisher: México McGRAW-HILL 1999Availability: Items available for loan: Biblioteca Central SM (3), Biblioteca USU (3). Location(s): Colección General 658.5 G564, Colección General 658.5 G564.

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