Biblioteca UGB Search for 'an:91 and su-to:SERVICIO AL CLIENTE'

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By McCarthy, E. Jerome. España McGraw-Hill 1997 . 814 p. , Indice. p. (xvii-xxiii) 8448108302

By Stanton, William J. México McGraw-Hill 2000 . 707 p. , Contenido. p.(ix-xvi) 970102676

By Lambin, Jean-jacques. Colombia McGraw-Hill 1995 . 610 p. , Contenido.p.(v-xxi) 8448116119

By Stanton, William J. México McGraw-Hill 1996 . 885 p. , Contenido. p.(x-xxii) 0070611150

By Albretch, Donna G. México Prentice Hall 1998 . 178 p. , Contenido en p.vii-x 9701700708

By Arellano Cueva, Rolando. México Pearson 2010 . 422. p. 9786073201445