Evans, Virginia
Call Centers : book 1/
Virginia Evans; Jenny Dooley; Sarah Miranda
- 1a. ed
- Newbury: Express publishing, 2013
- 39 p.: il.; 29 cm.
Incluye glosario
Call center layout; Tools & equipment; Work hours; Qualities of a representative; Skills 1; Skills 2; Basic actions; Phone comunication 1; Phone comunication 2; Leaving messages; Transfers; Taking payments; Call types; Answering services; Training.
9781471512155
INGLES--ENSEÑANZA
CALL CENTERS
INGLES TECNICO
427.2 / EV92