Telephone english /
John Hughes
- 1a. ed.
- Tailandia Macmillan Education 2006
- 96 p.
TO STUDENT. Making and taking calls; Reasons for calling; Ending the call. EVERYDAY PHONE CALLS. Boking transport; Leaving voicemail massages; language review 2. TELEPHONE SKILLS. Planning a call; small talk; Language review 3. PHONE CALLS WITH CUSTOMERS/COLEAGUES. Making appointments; inviting people; a conference call. COMMERCIAL PHONE CALLS. Placing an order¸solving problems; selling on the phone.